Frequently Asked Questions

Help about the website, the app, privacy, launch alerts and contact.

What is TourAI?

TourAI is a digital tourism project centred on a mobile app with artificial intelligence (chat, voice, maps and GPS audio guides). This website is the official landing page: product information, contact, support and access to your account.

You can read more in About us.

Can I use tourai.es without downloading the app?

Yes. The website is public: you can learn about the product, contact us or join the launch waitlist without an account. The My account area requires signing in.

When will the application be available?

The iOS and Android app is in the final stage of development. When it is published in the official stores, we will also announce it on this website.

If you want to receive an automatic email at launch, join the waitlist at the bottom of this page or from the home page.

How do launch alerts work?

Choose your platform (iOS or Android), enter your email, verify your identity and agree to receive the availability notice. TourAI will use your email only for that notice, in accordance with our privacy policy.

How do I unsubscribe from alerts?

You can cancel App Store or Google Play alerts from the "Manage or cancel launch alerts" link on the home page or at the bottom of this page. Before listing or cancelling, you must prove ownership of the email with a verification code, or by being signed in on tourai.es with the same email. You can also write to info@tourai.es.

How does TourAI protect my personal data?

TourAI only uses, as account identification data, your email address (essential to use the service), your display name or alias and, optionally, your date of birth for birthday bonuses. If you do not want your email to be used, you must delete the account (app or website). We comply with the GDPR: you may exercise your rights and consult the processing detail, including Community anonymisation, in the privacy policy.

Does tourai.es use cookies?

We use technical cookies necessary for the site (language, session and preferences) and, only if you accept them in the banner, analytics cookies (Google Analytics) to measure visits. You may reject them and read the detail in the cookie policy.

How can I contact the team?

Use the contact form or write directly to info@tourai.es. We respond to technical, commercial and privacy enquiries.

In which languages is TourAI available?

The website and the app are designed for Spanish (Spain) and English (United Kingdom). Spanish uses the usual addresses (tourai.es) and English uses the same pages under /en/. The flags in the top menu open the matching page in the other language.

How do I access TourAI?

You need an active plan to use the map, chat and audio guides. You can get a temporary plan from the account dashboard on tourai.es or redeem a promotional bonus in the app. More details on the home page and in the terms of use.

Get the launch notification

The TourAI app will be published on the App Store and Google Play. Leave your email and we will notify you as soon as it is available to download.